RUG TRADERS HAVE A BAD REPUTATION.

Spectacular discounts and constant clearance sales have damaged rug dealers’ reputation. Many dubious suppliers try to win customers through excessive advertising and unrealistic prices.

We try to counteract this. We do not offer any clearance or dubious sales and do not give any artificial discounts. We always offer you fair and reasonable prices.

A RELATIVELY NEW FIELD OF ACTIVITY FOR FRAUDSTERS IN THIS INDUSTRY IS RUG CLEANING AND REPAIR.

AND HERE'S HOW IT WORKS:

These supposed third-generation experts with decades of experience rent a shop of about 20 square meters and a back room, put a desk inside, lay out a handful of rugs and start off.

Then, the shop is given a melodious name, like Düsseldorfer Teppichhaus, Teppichklinik or, based on our name, Teppichgalerie. The purpose of this naming is to disguise the person behind the name.

Then, they print large colorful advertisements in daily newspapers or local bulletins. They talk about cleaning prices "from 6.90 € per square meter," or a special discount of 50% for the first five customers in a given week. In addition, there is of course a voucher worth 50 or 100 €.

Often, however, the fraudsters do not wait for a call, and call the potential victims themselves without being asked. The employees then come to the customer, always with at least two people, and take the rug with them to be cleaned. There is of course no written confirmation of order with detailed pricing and list of services, or the name and address of the company.

When the cleaned rug is returned, there comes a nasty surprise with it, because it’s time for payment. 2000 € or more are not exceptional; they claim the rugs were so dirty, that additional work had to be done. Alleged unnecessary moth hole repairs, waxing of the rug, shine wash or moth protection are also regularly given as specious reasons for such astronomical prices.

FORTUNATELY, THIS PHENOMENON HAS ALREADY BEEN COVERED BY THE MEDIA.

Here you will find a selection of articles on this topic:

HOW CAN YOU RECOGNIZE RELIABLE RUG DEALERS AND PROVIDERS OF RUG CLEANING AND REPAIR SERVICES?

Of course, not everybody is a black sheep. We have listed a number of criteria that can help you easily identify reputable businesses:

  • A company that has been known locally for many years.
  • Clear and fixed market standard prices on every order confirmation and receipt.
  • No big groups of several men upon collection and delivery of items.